Return & Refund Policy

Last Updated: August 2026

At VELORIA, we want you to feel confident with every purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

Return Eligibility

To be eligible for a return, items must be:

• Unused, unworn, and in their original condition.
• Returned with original packaging, tags, accessories, and labels.
• Free from stains, odors, cosmetic marks, damage, or signs of wear.

For hygiene and safety reasons, beauty and cosmetic products must be unopened, unused, and have all original protective seals intact.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used cosmetics, skincare, or personal care products.
• Items with removed hygiene seals.
• Worn or washed apparel.
• Worn footwear or footwear showing signs of outdoor use.
• Personalized or customized products.
• Final sale or clearance items where clearly identified at purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the item and packaging so our customer support team can review the issue.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Return Requests

Before returning any item, please contact our customer support team for return instructions.

Email: rewards-hotpot.6y@icloud.com

Please include your order number, customer name, reason for return, and photos where applicable.

Our support team typically responds within 24–48 business hours.