Shipping Policy

Last Updated: August 2026

Thank you for shopping with VELORIA. We aim to provide a reliable and straightforward delivery experience.

Order Processing

Orders are generally processed within 3–5 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Confirmation

Once your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided at checkout.

Estimated Delivery

Delivery times vary depending on destination, shipping method, local courier operations, customs processing, and seasonal shipping volumes.

International deliveries may require additional transit time.

Tracking Information

Tracking updates may take several business days to appear after an order has been shipped. During international transit, tracking information may not update at every stage of the journey.

Shipping Address

Please review your shipping address carefully before completing your order.

VELORIA cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.

Customs and Import Charges

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our customer support team with your order number and relevant details.

Customer Support

Email: rewards-hotpot.6y@icloud.com

We typically respond within 24–48 business hours.